Refund Policy

Last updated: June 2026

Disclaimer: This page provides general information. Refund eligibility, amounts, and timing depend on your specific booking, fare rules, and the airline or supplier. Always refer to your ticket conditions and booking confirmation.

Overview

Refunds are subject to the fare rules of the airline or travel supplier, applicable laws, and any service charges applied by the platform. A refund is not guaranteed until the airline or supplier approves it.

Airline and supplier rules

Most tickets are governed by the operating carrier’s conditions of carriage. These rules may classify fares as non-refundable, partially refundable, or refundable with penalties. The platform displays estimates where available, but the airline or GDS record is final.

Penalties and deductions

When a refund is permitted, the amount returned may be reduced by:

• Airline or supplier cancellation or refund penalties
• Taxes or surcharges that are non-refundable under fare rules
• Platform service or processing fees, where disclosed at booking
• Payment gateway or bank charges, if applicable

Processing time

After approval, refunds are typically processed within 7–21 business days, depending on the airline, payment method, and your bank or card issuer. Some cases may take longer during peak periods or when manual airline review is required.

Refund method

Refunds are usually returned to the original form of payment. For agent wallet or credit bookings, refunds may be credited to the agency wallet per platform policy.

Non-refundable items

The following are often non-refundable unless required by law or explicit fare terms:

• Certain promotional or special-fare tickets
• No-show segments after departure
• Optional add-ons already consumed or ticketed as non-refundable
• Service fees marked non-refundable at checkout

How to request a refund

Contact our team through your booking reference with passenger names and travel dates. We will verify eligibility with the airline or supplier and advise next steps. You may be asked to provide supporting documents.

No guarantee until approval

Submitting a refund request does not guarantee approval. The platform will communicate the outcome once the supplier responds.